(845) 456-0195

Catskill Mountains Resort Frequently Asked Questions

When is Check-In?

Our guests can check-in between 3:00PM and 10:00PM. If you will be later than 10:00PM please call and inform us.
 

When is Check-Out?

Check-out is any time before 11:00AM. If you must leave early and the Front Desk is not yet in you can feel free to leave your keys in your room. 
 

Can I Check-In Early?

In order to be fully prepared for your arrival we need you to check-in after 3:00PM.  
 

Can I Get a Late Check-Out?

Late check-out is offered when available, and, as part of our event contracts. Feel free to ask! 
 

Smoking Policy:

All of our buildings are smoke free. Smoker's Pole are available in designated areas.
 

Pet Policy:

We are not a pet friendly facility. Service Animals, as defined by the ADA, are always welcome. Learn about that here.
 

Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?

From the ADA - "No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA."  


Can I hold rooms for other people?

The best way to handle group reservations is to create a Room Block through our Business Office. This allows us to streamline the check-in process and properly accommodate all our guests. 
 

When do I get charged for my stay?

Hotel charges are charged when you check-in and you will be given a receipt then. 
 

What is the Wi-Fi Password?

Guest and Public wifi passwords are all "frenchfries" (No quotation marks)


Pool Information:

Hours - 9:00AM to 9:00PM Weather Permitting. Towels are provided. No outside food or drink allowed.